Senior Associate, Client Services
Location: Manila, Philippines
Position type: Full-time
Start date: By Agreement
Your Responsibilities
You will play a crucial role in providing product and service-related support to our clients and partners. Clients come from different industries and functions, such as banking, insurance, investment management, and non-financial multinationals.
The ideal candidate enjoys resolving any product and service-related issues, represents RepRisk as a premium data provider, and maintains RepRisk’s excellent standard in Client Services.
The Client Services Analyst is part of our international Client Services team under the Commercial Operations team and reports to the Client Services Lead in Manila, Philippines. Moreover, you will:
- Deal with incoming client and partner requests and perform essential account support tasks, such as addressing login issues, updating watchlists, and producing reports and exports
- Support onboarding and offboarding processes for clients and partners
- Capture clients and partners team’ controlling activities and update relevant accounts, contracts, and contacts as needed
- Handle request for proposal (RFP), due diligence or other supplier questionnaires
- Provide quarterly, monthly, or customized user statistics and other internal account reporting
- Create or maintain relevant guidelines and process documents
- Execute the delivery of standard RepRisk products for clients (e.g., reports, data exports) and other client-related administrative tasks
- Coordinate with other internal stakeholders (e.g. Business Development, Key Account Management, IT, Products, Operations) to solve user-related queries, as well as to develop and execute internal projects
- Work and function as a team player in a globally-distributed, cross-cultural team with your colleagues based in Europe, Asia, and North America
You Bring
- A Bachelor’s Degree from a respected university or college
- 5-6 years experience in client-oriented positions, preferably in the financial industry and preferably with experience in invoicing specifically
- Experience with CRM software, preferably Salesforce and Microsoft Business Central, a plus
- Advanced Excel and PowerPoint skills
- Ability to work under tight deadlines and tackle competing priorities, while maintaining excellent quality standards
- Ability to adapt well to changing priorities and tasks, while always striving to deliver the best quality with a self-starter with an entrepreneurial spirit
- Comfortable working in a team and independently, in an international and dynamic environment, and engaging with internal stakeholders at all levels of the organization to solve client- and service-related issues
- Fluent in English, written and spoken.
About Us
RepRisk is a rapidly growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?
We Offer
- A diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company.
- Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home (up to 3 days per week possible).
- You will have market based compensation, benefits and perks in line with our culture and values.
- Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
- Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!
- At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority.
- And more!